Refund & Return Policy

At Kalanch.in, customer satisfaction is our highest priority. Please read our return, refund, and exchange policy carefully before initiating a request. Eligible requests can be submitted through our return portal using your Order Number and registered Mobile Number.

1. Return & Exchange Eligibility Window

• Return or exchange requests must be raised within 7 days of confirmed delivery.
• Items must be unworn, unwashed, unaltered, and returned in their original packaging with all brand tags intact.
• Festive Seasons & Special Occasions Policy: During festive seasons and celebratory occasions, returns with 'did not like the product' or change of mind reasons are strictly not accepted. Returns or replacements during festive periods are accepted exclusively in case of a genuine manufacturing defect or transit damage. To report a defective piece, you are required to record a complete and uncut parcel unboxing video (clearly showing the outer shipping label and opening of the package) and report the defect within 24 hours of delivery.

2. Gift Packaging & Add-On Policy

• Personalized Gift Packaging Boxes & Fees: All personalized gift boxes, custom handwritten greeting cards, and packaging fees are strictly non-refundable.
• Complementary Add-On Items: If you received a complementary or promotional gift add-on with your outfit and decide to return the outfit:
  • You may return the complementary gift along with the outfit for a standard refund.
  • If you choose to keep the complementary gift item, the item's full standard Maximum Retail Price (MRP) will be deducted from your refundable amount.

3. Non-Returnable Items

• Items returned without original tags, damaged by the customer, washed, or altered.
• Orders delivered during festive seasons returned due to change of mind or personal preference.
• Customized, made-to-order, or clearance sale items explicitly marked non-returnable.
• Gift packaging boxes and handwritten greeting cards.

4. Refund Process & Timelines

• Once reverse pickup is completed and the returned package is inspected at our warehouse, refunds are initiated within 24–48 business hours.
• Refunds for prepaid orders are credited back to the original source (Credit/Debit Card, Net Banking, UPI) within 5–7 business days.
• For Cash on Delivery (COD) orders, our support team will reach out to process your refund via direct Bank Transfer (NEFT/IMPS) or UPI.

5. Size & Color Exchanges

• We offer one free size/color exchange per order subject to stock availability.
• Our team will schedule a doorstep exchange or reverse pickup followed by dispatch of your replacement item.